Refund policy

RETURNS

Custom products/orders are non-refundable - no returns, exchanges or credits will be offered on Custom products/orders. 

Standard stock goods purchased online at www.fentonindustries.com.au may be returned within thirty (30) days of receiving your purchase for a refund, exchange or store credit. Returns received outside of our return period will not be accepted. Please keep in mind postage times when sending your items back and ensure the garments arrive at Fenton within the return time period.

Fenton cannot be held liable for returns lost by the postal service. We recommend sending the returns using registered or tracked post. It is the customer’s responsibility to cover the cost of postage to & from Fenton Industries, Toogoolawah QLD for all exchanges.

ONLINE RETURNS/EXCHANGES MUST INCLUDE: 

  • A pre-paid & self-addressed, trackable postage bag for your exchange to be sent back to you (note this step is only if we are returning an exchange product to you) 

  • A clear note with full name, order number & address 

  • The Name & size of the design you wish to exchange for

  • The returned product must be in its original condition, unwashed, unworn & all labels & tags still attached.

Please note: Fenton only accepts returns with an Australia Post satchel inside. Fenton cannot cater for Toll Priority Express Service satchel collections or other.

IN STORE RETURNS/EXCHANGES MUST INCLUDE: 

  • Proof of purchase 

  • The product is in its original condition, unwashed, unworn & all labels & tags still attached.

If you wish to return online order items in-store, please note there is a one (1) business day turnaround for items to be refunded/ credited to your account. Online order refunds cannot be processed straight away in-store. As they were placed online they MUST be refunded through Fenton's online system.

All returned items that do not comply with our returns/exchanges policy may automatically be returned to the customer at the customer's expense. Please keep in mind some of Fenton's products are limited edition & exchanges are subject to availability. If the item you wish to exchange for is not in stock, a store credit will be issued.

Returns/exchanges are processed within 5-7 days of receiving your items. If your return/exchange is urgent please email fentonindustries1@gmail.com. 

Returns can be posted to:

Fenton Industries

P.O. Box 196 

TOOGOOLAWAH QLD 4313

WRONG FIT: 

At Fenton we are more than happy to exchange or credit products due to incorrect fit provided that the item is NOT a custom order and is returned:

• in original condition
• unwashed
• unworn
• all labels & tags still attached.

We will NOT give a refund, credit or exchange on any custom products/orders.

REFUNDS

Custom products/orders are non-refundable - no returns, exchanges or credits will be offered on Custom products/orders. 

All refunds are issued to the same payment method used for the initial purchase only. If you purchased the item with a gift card, your refund amount will be refunded back onto the gift card. Please note: if a rewards discount code is used, this will void the rewards discount code. Rewards discount codes will not be re-issued. 

Refunds are processed within 5 - 7 days of receiving your items. If your return/exchange is urgent please email fentonindustries1@gmail.com. 

PLEASE NOTE:

Fenton does not offer returns, exchanges or credits on Sale items, Custom or Pre-order items unless the product is deemed faulty by Fenton. All sale, Custom and pre-order purchases are final. 

Fenton reserves the right to refuse any stock for a refund/ store credit/ exchange if they do not deem the item to be fit for return to sale. 

If you have any enquiries regarding our returns/exchanges policy, please contact us at fentonindustries1@gmail.com.