Shipping policy

PICK UP SERVICE:
Fenton Industries offers a pickup service by arrangement for customers who live locally to the Fenton Warehouse. Once the order is ready to be collected you will receive an "Order Complete" email with our address for collection. 

Pick-up times at the warehouse vary. Please refer to the email you receive in regards to your pick-up order. 

Pick-up orders MUST be collected within 5 business days of confirmationon. If you do not collect your order within this time frame, Fenton will contact you in regards to organising postage costs at the buyer's expense. 

PLEASE NOTE: If you wish to change your order to pick up after shipping has been paid for, Fenton reserves the right to not offer a refund for shipping cost. Fenton may issue a free shipping code for the customer to use the next time they purchase items from Fenton.

POSTAL:
We ship all orders via AUSTRALIA POST. Standard stock orders will be posted within 3 days of the order being received. If you would like to know the approximate delivery, check with Australia Post here.

Custom orders/pre-order: Please note these items will be posted within 3-4 weeks

If your parcel is not collected, or "returned to sender", the customer will be responsible for the cost of return to send fee + the cost of shipping back to yourself. If you would prefer a refund, you will be refunded the cost of the order, less the return to sender fee. (Refer to our refund policy)

Fenton is not responsible for any orders that might be damaged, lost or not delivered once the order has been lodged with Australia Post. All orders will receive a shipping confirmation email with tracking details as proof of delivery from our warehouse.